Frequently asked questions
Find practical answers about payments, your account, cancellations, and getting help with a subscription.
Payments
Why do I see a ContentAIcare charge on my bank statement?
A charge may be connected to a subscription with one of our partner websites. ContentAIcare provides after-sales support for partner services, but the subscription itself may belong to another company. Check the transaction details or your confirmation email. If you still cannot identify it, contact our team with the transaction date and amount.
What kind of subscriptions can you help with?
Our team supports subscriptions offered by our partner websites. The product, billing terms, and account features depend on the partner service you joined. We can help point you to the right account or support option.
How can I find the offer I subscribed to?
Search your inbox for a receipt or welcome email around the date of the first payment. You can also check the description shown on your bank statement. If you need a hand, send our team the email address used at sign-up and the transaction date.
Your account
I do not remember signing up. What should I do?
First, check your email for a welcome message or subscription confirmation and compare it with the transaction details from your bank. If you still do not recognize the payment, contact us and we will help identify the relevant partner. Never send your full card number or online banking credentials.
I forgot the email address I used. Can you help?
Yes. Contact us through the form and include your name and any email addresses you may have used. For account verification, we may ask for limited payment details such as the last five digits of your IBAN. Do not include a full account or card number.
Cancellation
How can I cancel my subscription?
If you can access your customer account, open it and choose the cancellation option. You can also contact our team with the email address used to subscribe and we will guide you through the right steps. Look out for a confirmation email after your request.
Customer support
What services does ContentAIcare provide?
We help customers manage subscriptions from partner websites. Depending on the service, you can get help finding your account, understanding a payment, requesting cancellation, or contacting a support agent.
Who can I contact if I have a question?
Our support team is available seven days a week. Use the contact form to send us a message, or use the chat or phone options shown on the relevant partner website. We aim to respond to messages within 48 hours.